Insights

Salesforce Announces “Bring Your Own Telephony”

It’s here: your choice with voice! When Salesforce originally launched their new telephony product, Service Cloud Voice, it was fully integrated, customizable and future proof. Until now, the main limitation users faced was that Amazon Connect was the only telephony provider option. On June 15th, Salesforce released the highly-anticipated Bring Your Own Telephony (BYOT) for […]

Field Service Trends to Watch in 2021

The disruption caused by the COVID-19 pandemic has catapulted companies across industries into the future, accelerating their digital transformations and driving them to modernize processes at unprecedented rates. Field service has not been immune to this trend. If the shift to remote work has taught companies anything, it’s that digital infrastructure is no longer a […]

Salesforce Winter ’21 Release Highlights

What Field Service Users Want to Know With the release of Winter ’21 comes a long list of exciting features to improve organizations in across all industries, but we’re naturally, focusing on the field service industry. With COVID-19 greatly affecting companies throughout the world, the service industry has been a pivotal component for companies to […]