Bolt Data Connect

Give your Data the power to speak

What is Bolt Data ?

IoT and AI for Service on Salesforce

Bolt Data Connect App

Bolt Data Connect App

  • Simple Asset Registration
  • Instant Asset Visibility
  • Digital Twin Visualizations
  • Sensor Data Reporting
  • Asset Data Live Stream
  • Remote Asset Commands
Bolt Data Connect IoT Cloud

Bolt Data IoT Cloud

  • IoT Cloud Database
  • Autonomous Anomaly Detections
  • Service Rules Hosting
  • Intelligent Gateway Agent
  • Failure Prediction
Bolt Data Connect Edge Gateway

Edge Gateway

  • Edge Gateway Hardware
  • Edge Industrial IO Thing
  • Offline Monitoring
  • Scalable Enterprise Capabilities

We Solve Complex Field Service Challenges

AUTOMATE BUSINESS PROCESSES

Business process logic can be codified to automatically drive a process flow to take an action. Common logic that can be automated includes fault codes, threshold values, usage levels. They trigger actions such as creating work orders, dispatching agents, generating invoices and much more.

ENABLE PROACTIVE SUPPORT & SERVICE

With features like Service Alert Response, your organization can be proactive with asset support and service with automated service alerts. Improve your service efficiency and errors by eliminating manual and back office steps.

Improve Customer Satisfaction

Asset data is available to everyone which improves communications between customers, service providers, third party vendors and OEMs. By providing everyone with asset data, it improves your overall net promoter score (NPS) and vendor experience.

PERFORM DURING INTERNET OUTAGES

Edge Gateway hardware enables internet connectivity and offline processing even during outages. This drives business continuity and resiliency to perform online or offline.

Reduce Asset Downtime

Automated service alerts and asset monitoring increase your asset's uptime by visualizing asset conditions and dispatching service agents when and where they're needed. 

Reduce IT Costs

Sensor data can be used with any Salesforce object which eliminates IT integration costs and the need for custom code or heavy configurations.

Meet Compliance Requirements

With a 360-degree view of realtime asset data, your organization can improve asset compliance and quality controls due to early failure modalities.

Create New Revenue Opportunities

Identify new revenue opportunities for your business teams to sell asset uptime or usage with accurate sensor data displayed in graphs, reports and dashboards.  

What Bolt Data Connect Can Do for You

Automated and Intelligent Service Execution

Improve Operational Efficiency & Profitability

Real-time asset data and out of the box Salesforce capabilities enable service teams to improve operating efficiency, reduce service delivery costs and enable new revenue streams
  • Service Recommendations reduces service response time and truck rolls by identifying the problem and recommends service proactively, even before the customer knows there is a problem. SLA compliance and Asset uptime and operational efficiency are greatly improved.
  • Sensor Data Reporting reduces technician triage and problem-solving time by enabling viewing of thing data in Salesforce without flooding the Salesforce database with unneeded data.
  • Asset Registration & Instant Asset Visibility streamlines the discovery and provisioning of new devices, making it faster and easier to set up new devices at the edge, in the cloud and in Salesforce.

Improve Asset Dependability

Monitoring real-time asset performance and operating trends enables service teams keep assets running by detecting anomalies, predicting failures and responding proactively
  • Sensor Data Reporting helps technicians quickly see what was happening with an asset leading up to an issue. This leads to faster root cause analysis and reduced service/repair times. Snapshots also provide visual evidence of asset issues and service resolutions. In some cases, customers question if service calls were necessary and/or if service calls resolved the issue. Snapshots provide proof of issues and service.
  • Alert History provides a flexible and extensible model to capture unique asset events and store them in the cloud and in Salesforce, allowing technicians to easily see how the asset has performed over its lifetime and identify repeat failures and the potential causes of those failures.

Improve Customer Experience

Improved asset uptime and service response times, plus enhanced call center support provides a modern service experience that improves customer satisfaction and retention
  • The Digital Twin Visualizations helps technicians diagnose problems faster by modeling behaviors of a single or a hierarchy of things. Dramatically improves the technicians understanding of the relationships of sensor readings and failure modes in complex products.
  • The Salesforce Customer Community Experience enables Bolt Data’s customers to extend the view of asset data to their customers, including view real-time and historic asset performance and condition data to better understand the condition of their equipment.
  • The Salesforce Partner Community Experience enables Bolt Data’s Customers' 3rd party vendors to view real-time and historic asset performance and condition data as part of the work order, improving partners ability to quickly solve problems and improve the customer experience.
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The Future of Field Service is

0%

of executives say AI & IoT-enabled operations are exceeding expectations

0%

of industrial manufacturers plan to use IoT for predictive maintenance

0%

of manufacturers’ complex equipment will execute IoT-enabled product Servitization strategies by 2025
Salesforce

Available on the Salesforce AppExchange

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