With the Internet of Things (loT) in full swing, it’s estimated that more than 21 billion connected sensors and endpoints will soon exist for potentially billions of connected “things.” But what does this connectivity really mean for field service? After all.just because devices are digital and linked to the internet doesn’t mean they’re always working …
Have you ever wondered how it’s possible to see your $20 Uber’s location in real-time but you can’t see the IoT data of high-valued assets such as MRI machines, industrial CNC machines, power generators, and countless other pieces of sophisticated equipment? You know, the ones that cost thousands of dollars an hour? You’ve dotted every …
Thanks again to everyone who was able to join us last week for Cut the Cord, our Service Cloud Voice (SCV) panel discussion. Service Cloud Voice is the contact center product from Salesforce, with fully integrated telephony powered by Amazon Connect (and a host of AWS tools). We had many great questions come in after …
Answering Your Questions About Service Cloud Voice Read More »
Determining that you need a consultant tends to be an “a-ha!” moment. When you’re faced with a problem that you simply don’t have the resources to solve, it’s something new you’re diving into or you want an external unbiased opinion, a consultant seems like the logical answer. The problem then becomes, “Who do we hire?” …
With Salesforce’s Service Cloud Voice Bring Your Own Telephony (BYOT) announcement, it’s big news that if you want to bring your own telephony provider (in lieu of Amazon Connect’s voice capabilities), you can now do so! You might be asking, “OK, great! So now I ‘have a choice in voice and can pick my own …
The Guide to Choosing a Salesforce Service Cloud Voice Telephony Provider Read More »
It’s here: your choice with voice! When Salesforce originally launched their new telephony product, Service Cloud Voice, it was fully integrated, customizable and future proof. Until now, the main limitation users faced was that Amazon Connect was the only telephony provider option. On June 15th, Salesforce released the highly-anticipated Bring Your Own Telephony (BYOT) for …
The disruption caused by the COVID-19 pandemic has catapulted companies across industries into the future, accelerating their digital transformations and driving them to modernize processes at unprecedented rates. Field service has not been immune to this trend. If the shift to remote work has taught companies anything, it’s that digital infrastructure is no longer a …
What Field Service Users Want to Know With the release of Winter ’21 comes a long list of exciting features to improve organizations in across all industries, but we’re naturally, focusing on the field service industry. With COVID-19 greatly affecting companies throughout the world, the service industry has been a pivotal component for companies to …
