Insights

What is Asset Centricity?

With the Internet of Things (loT) in full swing, it’s estimated that more than 21 billion connected sensors and endpoints will soon exist for potentially billions of connected “things.” But what does this connectivity really mean for field service? After all.just because devices are digital and linked to the internet doesn’t mean they’re always working …

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The Guide to Choosing a Salesforce Service Cloud Voice Telephony Provider

With Salesforce’s Service Cloud Voice Bring Your Own Telephony (BYOT) announcement, it’s big news that if you want to bring your own telephony provider (in lieu of Amazon Connect’s voice capabilities), you can now do so! You might be asking, “OK, great! So now I ‘have a choice in voice and can pick my own …

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Salesforce Announces “Bring Your Own Telephony”

It’s here: your choice with voice! When Salesforce originally launched their new telephony product, Service Cloud Voice, it was fully integrated, customizable and future proof. Until now, the main limitation users faced was that Amazon Connect was the only telephony provider option. On June 15th, Salesforce released the highly-anticipated Bring Your Own Telephony (BYOT) for …

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