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Bolt Data and Baxter Planning Announce Strategic Alliance

Bolt Data, a premier Salesforce and ServiceMax systems integrator and leader in transformative service management solutions, has announced a strategic alliance with Baxter Planning, a pioneer and recognized leader in service parts planning and optimization solutions. Bolt Data provides intelligent technology solutions to enable clients to flawlessly execute their field service processes. As technology moves …

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The Guide to Choosing a Salesforce Service Cloud Voice Telephony Provider

With Salesforce’s Service Cloud Voice Bring Your Own Telephony (BYOT) announcement, it’s big news that if you want to bring your own telephony provider (in lieu of Amazon Connect’s voice capabilities), you can now do so! You might be asking, “OK, great! So now I ‘have a choice in voice and can pick my own …

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Salesforce Announces “Bring Your Own Telephony”

It’s here: your choice with voice! When Salesforce originally launched their new telephony product, Service Cloud Voice, it was fully integrated, customizable and future proof. Until now, the main limitation users faced was that Amazon Connect was the only telephony provider option. On June 15th, Salesforce released the highly-anticipated Bring Your Own Telephony (BYOT) for …

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