Modern service delivery in the age
Field service organizations, often known as independent service organizations, specialize in the installation, maintenance, and on-site repair of customer equipment. Recent advancements in field service management platforms have empowered these organizations with tools to efficiently manage people, processes, and technology, ultimately enhancing their service delivery. This results in faster response times, quicker repair turnarounds, and improved customer satisfaction scores.
Drawing from over 300 years of combined specialized field service experience, Bolt Data has successfully executed numerous projects aimed at enhancing field service processes. This includes the development of a comprehensive suite of plug-and-play accelerators for field service, addressing various needs—from simple service quoting on Salesforce to conducting cycle counts and scanning barcodes. Our approach involves deploying modern field service management solutions to excel in an ever-evolving digital environment.
Our Solutions for
Scheduling and Dispatch Optimization
Intelligently automate manual dispatching and scheduling processes with complex optimization to adapt to the fluctuations in each work day.
Mobile Apps for Field Service Technicians
Empower service teams with powerful field service apps, such as Salesforce Field Service, for on-the-go access for optimal productivity in the field.
Work Order and Case Management
Enhance service workflows with robust work order and case management solutions, ensuring seamless coordination, tracking, and resolution.
Service Performance Reporting and Dashboards
Leverage powerful reporting tools and dynamic dashboards to enable data-driven decision-making and continuous improvement in service performance.