Asking ChatGPT About Connected Field Service


With so much chatter about ChatGPT and AI driven content lately, it would be remiss for us not to jump into the conversation. After all, Bill Gates has declared it the “most important” innovation of our time. As a Salesforce partner, we’re excited to see advancements to Salesforce’s product line with Einstein GPT, the world’s first generative AI CRM technology.

But the question is – how does our connected field service product, Bolt Data Connect, relate and integrate into Einstein GPT and ChatGPT?

Bolt Data Connect product integrates data from your assets into the Salesforce platform primarily focused on Service based use cases, however we also have customers deploying marketing, revenue, and sales cloud use cases. The data that Bolt Data Connect ingests into Salesforce can all be consumed by Einstein and ChatGPT so you can interview your data in a similar fashion. Bolt Data is also investing in our own complementary AI capabilities and there will be more in the future regarding these.

How can you not take advantage of a Chat AI trained on the sum of information from the web to thoroughly researched academic papers? I think of it in terms of a quick three question interview of an expert in Connected Field Service.

Full disclosure, I even used ChatGPT to help me write this. Any text in blue is generated by ChatGPT based on my prompt.

Can ChatGPT generate thought leadership content?

The context for this is whether ChatGPT is really emulating thought and can come up with its own ideas, or is it just rehashing what other people have thought about?

Yes, ChatGPT is capable of generating thought leadership content on a wide range of topics. As a language model trained on a vast corpus of text data, it has the ability to understand and interpret natural language and generate coherent and insightful content based on the input it receives.

To generate thought leadership content, ChatGPT can be prompted with a specific topic or question related to the subject area in question. It can then use its knowledge of relevant concepts, trends, and ideas to generate original and thought-provoking insights that can help shape and advance the conversation around the topic.

In addition, ChatGPT can draw on a range of sources, including academic research, industry reports, news articles, and social media, to provide a comprehensive and nuanced perspective on the topic. This can help ensure that the thought leadership content it generates is both informed and impactful.

Overall, ChatGPT is a powerful tool for generating thought leadership content that can help organizations and individuals stay ahead of the curve and drive innovation in their respective fields.

Can you provide me with important metrics as how IoT has helped field service?

In other words, if ChatGPT is such a free thinker and expert on so many subjects then why would I implement IoT on top of my field service management platform?

Certainly! Here are some important metrics that demonstrate how IoT has helped field service:

  1. Reduced Downtime: IoT-enabled predictive maintenance has been shown to reduce downtime by up to 50%. By using IoT devices to predict when maintenance is needed, Field Service organizations can proactively address potential problems before they result in equipment failure.
  2. Increased First-Time Fix Rates: IoT-enabled remote monitoring and diagnosis can increase the first-time fix rate by up to 70%. By using IoT devices to remotely diagnose and troubleshoot problems, Field Service technicians can arrive on-site with the necessary tools and parts to fix the problem on the first visit.
  3. Improved Efficiency: IoT-enabled real-time data analysis can improve efficiency by up to 30%. By analyzing data on equipment performance in real-time, Field Service organizations can optimize maintenance schedules, improve equipment efficiency, and reduce costs.
  4. Enhanced Customer Satisfaction: IoT-enabled remote troubleshooting and guidance can improve customer satisfaction by up to 20%. By using IoT devices to remotely troubleshoot problems and provide guidance to customers, Field Service technicians can provide better and faster service, which can lead to higher customer satisfaction.
  5. Reduced Maintenance Costs: IoT-enabled predictive maintenance can reduce maintenance costs by up to 25%. By using IoT devices to predict when maintenance is needed, Field Service organizations can avoid unnecessary maintenance and reduce costs associated with equipment downtime.

These metrics demonstrate the significant impact that IoT has had on Field Service. By leveraging IoT devices and technologies, Field Service organizations can improve their operations, reduce costs, and provide better service to their customers.

Why should service companies adopt IoT now and not wait?

There are many competing demands and budgetary draws when it comes to implementing IoT. The current world economic climate is resulting in force reductions, slow downs in spending, and a broad focus on cost reduction. I asked ChatGPT why the investment in IoT made sense at this time and shouldn’t be delayed.

Service companies should adopt IoT (Internet of Things) technology now instead of waiting because there are several benefits to doing so. IoT refers to the network of physical devices, vehicles, home appliances, and other items that are embedded with sensors, software, and connectivity, allowing them to collect and exchange data with other devices and systems.

Here are some reasons why service companies should adopt IoT now:

  • Improved Efficiency: IoT can help service companies improve their operational efficiency by enabling remote monitoring and automation of processes. This can help reduce the time and costs associated with manual processes and improve productivity.
  • Enhanced Customer Experience: IoT can provide service companies with real-time insights into customer behavior, preferences, and needs. This can help companies tailor their services to meet customer demands and provide personalized experiences, improving customer satisfaction and loyalty.
  • Cost Savings: IoT can help service companies reduce costs by enabling predictive maintenance of equipment, reducing downtime, and minimizing the need for manual labor. This can help companies save on maintenance and labor costs while improving overall service quality.
  • Competitive Advantage: IoT adoption can give service companies a competitive advantage by enabling them to offer new services, improve existing services, and differentiate themselves from competitors. This can help service companies stay ahead of the curve and remain relevant in a rapidly changing marketplace.
  • Future-proofing: IoT is rapidly becoming the standard for many industries, and service companies that don’t adopt it risk falling behind their competitors. By adopting IoT now, service companies can future-proof their operations and ensure they remain competitive in the years to come.

In summary, adopting IoT technology now can provide service companies with a range of benefits, including improved efficiency, enhanced customer experience, cost savings, competitive advantage, and future-proofing. Waiting to adopt IoT may result in missed opportunities and a competitive disadvantage.

Why is Bolt Data Connect the best solution for Salesforce Field Service?

Okay, so IoT is important and can deliver such significant benefits that it should be a priority, especially in these cost-conscious times. I wanted to know why Bolt Data Connect was the best IoT solution for the Salesforce platform?

Bolt Data Connect is a powerful solution for Salesforce Field Service that offers several unique features and benefits. Here are some reasons why it’s considered the best solution:

  1. Seamless Integration: Bolt Data Connect is designed to seamlessly integrate with Salesforce Field Service, enabling companies to leverage the full power of the platform without any data silos or manual processes. This can help improve operational efficiency and accuracy, while reducing the risk of errors and delays.
  2. Real-time Data Sync: Bolt Data Connect offers real-time data synchronization between Salesforce Field Service and other systems, including ERP, CRM, and other third-party applications. This can help ensure that all stakeholders have access to the latest data and insights, improving decision-making and collaboration.
  3. Customizable Mapping: Bolt Data Connect allows companies to customize the data mapping between Salesforce Field Service and other systems, enabling them to tailor the integration to their specific needs and requirements. This can help improve the accuracy and relevance of data, while reducing the risk of errors and duplication.
  4. Scalability: Bolt Data Connect is a scalable solution that can accommodate the needs of companies of all sizes, from small businesses to large enterprises. This can help companies grow and expand their operations without having to worry about outgrowing their integration solution.
  5. Cost-Effective: Bolt Data Connect offers a cost-effective solution for Salesforce Field Service integration, with transparent pricing and no hidden fees. This can help companies save on integration costs while ensuring they have access to a reliable and robust solution.

Overall, Bolt Data Connect is considered the best solution for Salesforce Field Service integration due to its seamless integration, real-time data sync, customizable mapping, scalability, and cost-effectiveness. These features and benefits can help companies improve operational efficiency, accuracy, and collaboration while reducing costs and risks.


ChatGPT and AI is undoubtedly an important innovation that will fundamentally change the way so many job functions are performed. 

The implementation of Salesforce Field Service delivered standardized optimized service processes, and a comprehensive view of metrics. The next step is to listen to the voice of your assets to drive these processes and optimize service, eliminate truck rolls, reducing service costs as ChatGPT eloquently stated.

Bolt Data Connect data within the Salesforce platform can all be consumed by Einstein and ChatGPT, making it a resource for the platforms to pull from. Bolt Data is also investing in our own complementary AI capability, so stay tuned for more information on this in the future.

Having analyzed an incredible amount of information, it appears that ChatGPT believes you should implement asset driven connected field service with Bolt Data Connect. 

So what are you waiting for? Get in touch with us today.


Written by:
Jonathan Skelding, Vice President of Product Sales
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