Food & Beverage Technology
Streamlining Operations to Maximize Resources and Processes for Scalability with Bolt Data Connect
About Quench USA, Inc.
Quench is a brand that helps its growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. The company offers water-as-a-service solutions by providing filtered water through a broad array of bottle-less machines. Its point-of-use water dispensers, ice machines, sparkling water machines, and coffee machines offer users countless consumption choices, including quenchWATER+ alkaline water, RO water, chewable ice, sparkling water, flavored water, and coffee.
The Challenge
Quench is a brand that has a depth of options, national reach, and a consistently high level of service in delivering pure, delicious water to tens of thousands of small and medium-sized businesses and to over half of the Fortune 500 organizations across North America.
With their highly-esteemed products, Quench works diligently to preserve and nurture its positive reputation. Although successful, Quench, much like any business, isn’t immune to challenges and roadblocks.
Before working with Bolt Data, Quench was struggling with a number of problems including:
- Retrieving data from the manufacturer’s Bevi cloud and moving it into their own.
- Manual handling of complex rules and other criteria to make actionable steps for replenishment.
- Building a white-glove approach without the proper system infrastructure to support it.
- Manually orchestrated all work with a team of full-time resources.
Quench was making progress in its ability to consistently deliver a high-quality product to companies, however, they knew changes were necessary in order to scale the business.
And, with a product line of machines that monitor consumable product levels, Quench needed a way to pull data into their systems to create automated, actionable responses to replenish or replace those consumables in a proactive manner.
The Solution
Though the challenges Quench faced were two-fold, Bolt Data knew there was one solution – Bolt Data Connect.
Data Challenge + Solution
To start, Quench struggled to integrate the manufacturer’s data with its asset data.
To overcome this data challenge, Quench began using Bolt Data Connect’s IoT Connectors, Data Lake, and Rules Engine to ingest, process, and create alerts for the data in real-time. Through this process, only data crucial for action was highlighted.
Quench’s primary goal was to get to a point where they could reduce the number of truck rolls and reduce the manual effort needed to replenish consumables at their customers’ locations.
To do this, they implemented a new White Glove approach for some of their water coolers. This service monitors the flavor levels and when they’re low, an alert is sent within Quench’s Salesforce CRM system, automating the process to create a replenishment order, schedule a technician to deliver and install the flavor packs before they run out.
In the past, the customer would send a request to let Quench know their flavors were out. From there, four employees would read the data and manually create work orders.
With its new White Glove approach, Quench is taking a proactive and preventive approach.
And, they’re doing this thanks to Bolt Data Connect, our comprehensive offering that’s integrating Quench’s actionable data from their data lake into Salesforce.
Automation Challenge + Solution
Quench’s work order automation challenge was resolved through the creation of a Clicks Not Code rules-based engine that’s unique to Bolt Data Connect.
This tool doesn’t require a developer to hard code rules. Rather, it allows companies to take advantage of complex calculations and processes through configuration-based work.
Using clicks not code adds a layer of convenience and confidence to companies’ operations.
Here’s how.
When you manually write code, there’s room for human error. Not to mention, companies have to worry about the maintenance of the custom code.
Bolt Data Connect’s clicks not code approach solved this problem by making this level of configuration accessible for everyone, no matter their title or technical abilities.
Now, through a series of drop-downs and calculations, business professionals with a basic knowledge set can create and maintain powerful code without the need for expensive developers.
For Quench, in particular, this helped them filter information and create replenishment work orders while simultaneously ensuring any other open work orders were addressed at the same time to reduce truck rolls.
The most important component of predictive maintenance is building accurate predictive algorithms. The model you build must consider all the variables (i.e. sensor data), how they interact with each other, and how they impact asset performance.
Industry
Food and Beverage Technology
Size
600 Employees
Location
King of Prussia, Pennsylvania, United States
The Results
Before working with Bolt Data, Quench had four full-time resources who were gathering and analyzing the data they received from the manufacturer. From there, they’d manually create a work order for each replenishment order.
In many cases, the technicians made separate site visits even though there were opportunities to combine work orders into a single visit.
Because of Bolt Data Connect, Quench reallocated resources to other value-add activities and reduced truck rolls by using Salesforce Field Service Scheduling to systematically identify and combine site visits when possible.
To date, Quench is experiencing a 2,058% ROI against the investment made with Bolt Data Connect.
Since deploying Bolt Data Connect, further enhancements have been made including:
- Quench now has 1,500 Bevi units in the field that are monitored with Bolt Data Connect, with plans for further expansion.
- Quench is now tracking double the number of flavors, with 8 flavors per device and a total of 50 different flavors to choose from.
- Auto Registration has been implemented, providing visibility into daily unit registrations with links to corresponding installed products in Salesforce.
- Enabling the use of two flavor cartridges on a single dispenser to reduce the need for frequent truck rolls, optimizing high-usage item deliveries.
