Support and Enhancements for Existing Systems

The Challenge

Following a successful rollout with ServiceMax, Kodak Alaris encountered challenges in supporting and enhancing their existing field service system. Despite the initial success, the company found itself in need of a partner with deep field service and technical expertise to ensure ongoing system performance and to drive further enhancements. Kodak Alaris was determined to maintain their operational success while also seeking to innovate and optimize their service processes.

The Solution

Bolt Data stepped in as Kodak Alaris’s exclusive and trusted managed services partner for three years. This partnership was pivotal in maintaining and enhancing Kodak Alaris’s field service capabilities, ensuring uninterrupted service and fostering continuous improvement.

Key components of the solution include:

• Uninterrupted Support and Maintenance: Reliable support that ensured no service disruptions, allowing Kodak Alaris to maintain consistent operations.
• Custom CPQ & Entitlement Pricing Engine: Development of a tailored Configure, Price, Quote (CPQ) engine, along with an entitlement pricing solution for their service contracts, optimizing contract management and pricing strategies.
• Custom Profitability Reporting Solution: Creation of a profitability reporting system by consolidating and aggregating transactional data, providing Kodak Alaris with valuable insights into their service operations.
• Automated Data Management: Implementation of automated scripting for nightly and weekly backups of transactional data, along with archiving of expired data off the platform. This ensures quick recovery in case of data loss, enhancing system reliability and data integrity.