High Tech Manufacturing
Support and Enhancements for Existing Systems
The Challenge
After collaborating with ServiceMax on a successful rollout, Kodak Alaris was faced with difficulties supporting and enhancing their existing system. They sought the help of a partner with extensive field service and technical expertise to assist in their continued success and desire for further system enhancements.
The Solution
Bolt Data engaged with Kodak Alaris as an exclusive, trusted managed services partner for three years, and the resulting solution included:
- Successful support and maintenance with no service disruptions
- A custom CPQ & entitlement pricing engine for their service contracts
- A custom profitability reporting solution crafted by collapsing & aggregating their transactional data
- Automated scripting that backs up transactional data nightly and weekly; archives expired data off the platform, allowing for quick recovery if necessary
