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This is calculated by multiplying the number of service technicians, average service calls per tech per day, the working weeks per year and 5 workdays per week.

This is calculated by multiplying the number of truck rolls per year by the percent of truck rolls that are scheduled preventative maintenance.

This is calculated by subtracting truck rolls per year by the number of preventative maintenance truck rolls per year.

This is calculated by multiplying the number of preventative maintenance truck rolls per year by the cost per truck roll.

This is calculated by multiplying the cost of break/fix service by the cost per truck roll.

This is calculated by adding the cost of break/fix service and cost of preventative maintenance service.

This is calculated by adding the total number of PM services that are unnecessary, PM services that could be performed by customers with remote support, break/fix services that could be performed by customers with remote support, calls that are 'No Fault Found' when technicians arrive and calls that could be triaged before a truck rolls.

This is calculated by taking the value of Number of Truck Rolls Potentially Eliminated and multiplying it by the cost of a truck roll.

This is calculated by dividing the Potential Bottom Line Impact by Shifting Left value by the cost of service delivery.