In today's world, where field technician connectivity and customer satisfaction standards are rising, it's crucial to examine the efficiency of your service management processes. Salesforce Field Service offers organizations a comprehensive and collaborative approach to workforce management. This robust Salesforce product is now available as a turnkey solution through Bolt Data's Salesforce Field Service Rapid Foundation.
Designed to meet the needs of small and medium-sized organizations, Bolt Data’s SFS Rapid Foundation provides a robust service management solution based on industry best practices. It enables your organization to get up and running quickly without straining your budget in as little as 4-10 weeks.
Make WOs quick and efficient to create for dispatchers, service coordinators, field service technicians and customer service representatives.
Receive intelligent suggestions for assigning work orders (WOs) to the best-suited field service technicians.
Optimize scheduling and dispatching with smart service resource recommendations.
Allow field service technicians to easily accept or decline service appointments through an intuitive interface.
Ensure technicians can access service appointment details and customer information easily using Salesforce Field Service Mobile.
Automate product catalog and standard pricebook management for improved efficiency.
Speed up debriefing and work order completion with custom quick actions designed for efficiency.
Keep every service team member informed with automatic email notifications for scheduled WOs and service reports.
Gain valuable insights into field service team performance, completion metrics and more with pre-built reports and dashboards.
Receive training materials, including videos and reference guides, to get your team up to speed quickly with SFS.
Utilize ready-made test cases and scripts to streamline final solution testing.