Publications

Service in Sync

eBooks

Employing Smart, Connected, Predictive Processes That Unite and Empower Your Service Organization

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Service is a door to every avenue within your business. It connects your customer to your support center, which flows to sales and operations. Syncing your entire organization to support your service process might feel like a pipedream, but we’re here to say it can be done.

80% of decision makers at organizations with field service say it is a key part of their overall strategy, and we happen to agree. To experience “Service in Sync” is to implement a living, breathing field service management process that takes into account every business unit that can impact service delivery. Focusing on achieving the three pillars of Service in Sync – asset, resource and customer centricity – can help you get there.

Read the eBook to learn:

  • What constitutes asset, resource and customer centricity
  • How these can simplify service in a post-COVID world
  • How technology and integration are solving connectivity issues

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