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Salesforce Winter ’21 Release Highlights

By Tyler Choura

What Field Service Users Want to Know With the release of Winter ’21 comes a long list of exciting features to improve organizations in across all industries, but we’re, naturally, focusing on the field service industry.  With COVID-19 greatly affecting companies throughout the world, the service industry has been a pivotal component for companies to continue …

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Answering Your Questions About Service Cloud Voice

By Rachel Jennette

Thanks again to everyone who was able to join us last week for Cut the Cord, our Service Cloud Voice (SCV) panel discussion. Service Cloud Voice is the contact center product from Salesforce, with fully integrated telephony powered by Amazon Connect (and a host of AWS tools). If you missed the session, you can check …

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hiring the right consultant

8 Steps to Hiring the Right Consultant

By Jael Noda Molina

Determining that you need a consultant tends to be an “a-ha!” moment. When you’re faced with a problem that you simply don’t have the resources to solve, it’s something new you’re diving into or you want an external unbiased opinion, a consultant seems like the logical answer. The problem then becomes, “Who do we hire?” …

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Old School vs. New School: Phone Feature Comparison on Salesforce Service Cloud

By Rachel Jennette

Will Salesforce take the cake in this head-to-head duel? Do you have a dinosaur of a phone system and want to replace it, but don’t want to lose any features? Never fear! Today we’re examining how the features of Salesforce Service Cloud stack up to (and surpass) traditional methods. We’re providing an apples-to-apples comparison so …

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How to Add Cloud-Based Phone Service to Salesforce with Service Cloud Voice

By Rachel Jennette

Hint: There’s a Cloud-Based Phone System You Already Have (and Don’t Know About) What phone provider should I pick? What phone system has the best reviews? What’s MPLS (Multiprotocol Label Switching) and UCaaS (Unified Communication as a Service)? After a quick Google search, you feel like diving into the world of telephone systems is having …

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Salesforce Summer '20 FSL Highlights

Salesforce Summer ‘20 Release – Field Service Highlights

By Jael Noda Molina

Salesforce announced their Summer ‘20 release and you won’t want to miss the field service highlights! We greatly enjoyed attending the release readiness webinar virtually (Can anyone say “confetti”?!). Salesforce is working hard to enhance the functionalities of Field Service Lightning (FSL) and its mobile app, continuing to blaze a trail for future success for …

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The Journey to Digital Transformation

By Bolt

Hello and welcome to the new bolt-data.com, and also to the very first post on our new blog, The Service Scout! We hope you’ve taken a moment to look around, see what’s new and have noticed the theme running throughout our site, which is the journey to digital transformation. When we think about the core …

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