BD Success Story

BD

INDUSTRY

Medical device

CLOUDS

ServiceMax, Salesforce Classic/Lightning, JDE, MFGPRO, SAP, Jitterbit, Trackwise, Mulesoft

SERVICES

Implementation services, change management, managed services

”The Bolt Data team has consistently demonstrated a high degree of professionalism, excellent knowledge of service industry best practices, and strong Salesforce product expertise. I would recommend Bolt Data to other service organizations looking to deliver smart solutions on the Salesforce platform.”

 - Jennifer Yellin, Senior Applications Specialist

 

 

THE CLIENT

Bolt Data built a depot model for service and repair with global processes that included onsite services. Highlights include:

THE CHALLENGE

BDI’s existing service processes were paper-based and manual and utilized their compliance management system as their installed product database. They needed to integrate compliance with their entire depot servicing process in order to capture all facets of their equipment as it was returned to the depot and sent back to their customers.

THE SOLUTION

Bolt Data built a depot model for service and repair with global processes that included onsite services. Highlights include:

• Division to depot servicing process to manage warranty & service contracts, create work orders to capture concerns, manage loaner inventory, estimate service & repair costs, scan barcodes for parts to be used during repair, return equipment to the customer & more

• International business centers (IBC) to depot servicing process to create transfers between IBC & depot for servicing & returns

• Partner Community enhancements that allow BDI to manage complaints & the partner network to manage repairs

 

 

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