Morena Kubat

What is a Salesforce Implementation Partner? A Salesforce implementation partner has an expert understanding of Salesforce and can help you with the implementation of a Salesforce system. Salesforce implementation is the process of understanding company goals and pain points, developing a strategic solution and deploying the Salesforce platform within an organization. In addition to implementation, …

How to Choose a Salesforce Implementation Partner for Your Company Read More »

With the Internet of Things (loT) in full swing, it’s estimated that more than 21 billion connected sensors and endpoints will soon exist for potentially billions of connected “things.” But what does this connectivity really mean for field service? After all just because devices are digital and linked to the internet doesn’t mean they’re always …

What is Asset Centricity? Read More »

Have you ever wondered how it’s possible to see your $20 Uber’s location in real-time but you can’t see the IoT data of high-valued assets such as MRI machines, industrial CNC machines, power generators, and countless other pieces of sophisticated equipment? You know, the ones that cost thousands of dollars an hour? You’ve dotted every …

IoT Data and Uber: What’s the Connection? Read More »

Thanks again to everyone who was able to join us last week for Cut the Cord, our Service Cloud Voice (SCV) panel discussion. Service Cloud Voice is the contact center product from Salesforce, with fully integrated telephony powered by Amazon Connect (and a host of AWS tools). We had many great questions come in after …

Answering Your Questions About Service Cloud Voice Read More »

Determining that you need a consultant tends to be an “a-ha!” moment. When you’re faced with a problem that you simply don’t have the resources to solve, it’s something new you’re diving into or you want an external unbiased opinion, a consultant seems like the logical answer. The problem then becomes, “Who do we hire?” …

8 Steps to Hiring the Right Consultant Read More »